Online Service

 

FAQ

  1. WHAT IS YOUR PRODUCTS WARRANTY?
  2. WHAT IS YOUR QUALITY STANDARD?
  3. CAN YOU PROVIDE SHIPPING SERVICE SUPPORT?
  4. HOW ABOUT PRODUCTS INSTALLATION, CAN YOU SEND YOUR TECHNICIAN TO OUR COUNTRY?
  5. WHAT IS YOUR PRODUCTION LEAD TIME?
  6. WHY SHOULD YOU CHOOSE US?

1. WHAT IS YOUR PRODUCTS WARRANTY?

A: Playground equipment 2~3 years, service life 5~10 years.

 Outdoor fitness 1~2 years, service life 3~5 years.

Other products, 6months~1year, service life 2~5 years.

2. WHAT IS YOUR QUALITY STANDARD?

we passed industry standard tests from international and national standard organizations involve outdoor playground, outdoor fitness, rubber mat, etc., and obtained certificates of WSCT, GS/TUV, SGS, CE, EN1176, EN1171, EN1177, Rosh, ISO9001:2008, ISO14001:2004, OHSAS 18001: 2007, SASO, etc.

3. CAN YOU PROVIDE SHIPPING SERVICE SUPPORT?

Sure. We can provide price based on EXW, FOB, CNF, CIF, ETC..

We have exported our products including playground equipment, outdoor fitness, playground flooring mats, kids school equipment, etc.,  more than 10 years, it is widely sold all around the world, we have more than 8 long-term cooperating forwarder agent companies who can provide lower shipping cost and all-around service on time.

4. HOW ABOUT PRODUCTS INSTALLATION, CAN YOU SEND YOUR TECHNICIAN TO OUR COUNTRY?

Sure. We have sent our technicians abroad to install our products including outdoor playground projects, indoor playground projects and water park, garden and hotel projects, etc., for big project, we will suggest customers to have our staff provide technical support at site.

5. WHAT IS YOUR PRODUCTION LEAD TIME?

our production lead time:

 outdoor playground: 15 days;

 indoor playground: 10 days;

outdoor fitness: 15 days,

 water park: 35 days;

other products: 15~25 days.

6. WHY SHOULD YOU CHOOSE US?

Top quality, as a result of specialization and standardization! In production, full automatic lines have been applied, such as Robot welding and etc.

Best price, as a result of direct selling! Direct selling is happy island marketing mode, so the clients can get the best price from our factory.

Professional technique team & advanced equipment, we have been on this line more than 20 years, our technical team is one of our groups’ treasure, most of them has been accompanying with our factory growing , our technique staffs have rich experience in the field, they set up thousands of playground projects, indoor playground projects, water park projects, park projects etc., at home and abroad, met and settled a lot of technical doubts and puzzles;

We keep investing and advancing our equipment machines. In 2011, we invested US$2,000,000 to advanced our outdoor fitness equipment machine, in 2013, we advanced our playground equipment machine, it strengthens our productivity, optimizes our craft, and improves products quality to a new level.